Case Studies

Robin Simon LLP

Technical solution

Computer desktop, server, backup and infrastructure support utilising Microsoft Windows Server 2000-2003, office 2000-2003, Double-take disaster recovery for email / Microsoft SQL Server, Microsoft Exchange and Blackberry enterprise email services.

About Robin Simon

Robin Simon LLP is a specialist insurance law firm, with a national presence in the UK and an international reach.

The firm has 16 Partners and is led by Michael Robin and David Simon who are the Senior and Managing Partners respectively, posts they have held since the firm was founded in 2003.

The Need

To Support, maintain all four office locations for computer desktop, server, email, home office and off site data centre hosting solutions. With over 100 staff between the four sites, Leeds, Manchester, Birmingham and London, the need to support up to 12 servers and over 100 computer desktops was an achievement for 3SIXTY's infrastructure team.

All technical services and advice was delivered via our infrastructure team, delivered to all four RSL office locations.

A pro active approach with a rapid response to fix was key for RSL in order to maintain their excellent high standards to their client base.

The Solution

3SIXTY took over an existing contract and won the bid to successfully deliver desktop and server support on a national basis for the firm of over 100+ staff.

With dedicated resource in Leeds and London with Birmingham / Manchester handled via remote support Robin Simon benefits first hand to a rapid response and a pro active service.

Utilising most of our infrastructure team skill set, support covers desktop, server, data centre, backup, disaster recovery, VOIP phones, blackberry, virtualisation of server hardware and corporate email.

During 2007, 3SIXTY defined and deployed a standard desktop roll out of Microsoft Windows / Microsoft office versions with automatic patch management across all desktops and server environments.

The Benefits

• Supply of a revised backup and implementation of a 3 tier disaster recovery solution with on / off site backup capability with real time fail over using Double Take backup.
• Implementation and management of leading anti-virus / anti-spam products via our partner eSet NOD32.
• Computer desktop and server monitoring 24x7.
• Email management via Microsoft Exchange server and blackberry email services.
• Pro active review of infrastructure needs and market review of the latest products available to delivery real ROI to the firm.

www.robinsimonllp.com