Microsoft Dynamics CRM

What is Microsoft Dynamics CRM?

As a strategy, customer relationship management (CRM) focuses on placing the customer at the centre of an organisation's plans. CRM's primary goal is to increase revenues and profits while influencing a cost reduction thanks to improving interactions at each customer touch point.

Beyond the customer, Dynamics CRM is able to provide a 360-degree view of all relationships and process requirements - internal and external - to provide a competitive advantage across a number of verticals.

What Are its Benefits?

Just like the relationships an organisation has, the benefits of implementing Dynamics CRM are numerous and wide-ranging. Beyond increasing revenues and profits and lowering costs across customer acquisition and ongoing maintenance of business relationships, there are a number of other benefits to be had.

• Rapid Adoption: Enabled through a familiar user environment so that users intuitively understand how to use the solution. And through its flexible configurations and scalability, it can continue to meet your changing customer demands, as well as meet the needs of a variety of organisations and sectors.
• Customer Focused: Proactive response to customers builds loyalty, reduces churn and helps to build new customer relationships via positive reviews and recommendations. Sales teams also get complete visibility of all opportunities and can proactively act upon them.
• Communicate Your Way: Choose from a number of channels, including phone, web, social networks or any combination
• Solution Deployment: choose from on-premise solutions, or those run in the cloud (both private and public); we also provide hybrid CRM solutions so you only pay for what you need when you need it

What Does it Do?

Microsoft Dynamics CRM provides an end-to-end solution across four main business areas:

• Customer Service and Support: Complete service management functionality that lets your customer service teams be proactive in their dealings with customers. By uncovering customer behaviour patterns, deeper and more durable relationships can be built over the longer term, errors are minimised and response times are lowered. This solution can even be integrated with social networks, providing more opportunities to move customer relationships forward.
• Marketing: Accurate planning, designing and budgeting for marketing campaigns, combined with the ability to monitor and manage prospect and customer data can help marketing workflows consistent and efficient. Customer communications, response campaigns and lead management programmes can be tracked effectively translating into increased revenues for your organisation.
• Sales force automation: In sales, decisions need to be made quickly, so ensure those decisions are driven by relevant and informed data. This ensures no customers slip under the radar and will increase the levels of professionalism of a sales team. And data is available via the web or a smartphone - online or offline - so even when staff are on the road they have 24/7 access to dashboards containing the real-time information they need to respond to changing customer and organisational needs.
• xRM: Relationships are many and varied, so Dynamics CRM provides a business application development framework that includes pre-built functionality, rapid customisation capabilities and dynamic services to improve the value of line-of-business (LOB) applications.

Organisations can choose a combination of on-premise and cloud-based solutions.

Learn More About Microsoft Dynamics CRM

For additional information about Microsoft Dynamics CRM visit crm.dynamics.com

Microsoft Dynamics CRM and 3SLive CRM

We are highly experienced in delivering CRM solutions to a host of industry sectors, including Travel, Insurance, Training, Legal and Telecoms, and have two core CRM offerings: Microsoft Dynamics CRM and, our own highly regarded proprietary product, 3SLive CRM.

Both are available as out of the box, or fully customisable options and can operate as an on-premise or on demand service.

3SIXTY offer both 3SLive and Microsoft CRM Dynamics to enable a flexible choice for you, the customer.

Microsoft Dynamics CRM Customisation, Integration and Data Import

It is unlikely that an out of the box CRM will mirror your exact requirements, therefore, as Microsoft certified partners, we are adept at installing, integrating and customising Microsoft Dynamics to fit the specific needs of your business.

Whether you require additional CRM functionality to automate processes specific to your business, need your CRM to integrate with other software packages you are running, or simply wish to reduce the man-hours it will take to re-input data from your existing systems, we can help.

Return on Investment

Anyone can talk about ROI, but how many actually deliver it?

Regardless of which CRM solution you decide to run with, we will help you ensure that it fulfils your needs and matches your budget. Our experience within this sector, coupled with the interactive way in which we engage with you in order to fully understand your business and your requirements, means that we are often able to recommend alternative, more cost effective solutions that you may not have previously considered.

What's more, our hands on approach and extensive support and training will ensure that projects are implemented with the minimum of disruption and that your teams can be up and running right away - meaning that your business will start to see the benefits from day one!