Contact Management Services
Technical solution
Application Data Centre Hosting, Internet explorer based application, enterprise level database, disaster recovery and fail over real time replication.
About Contact Management Services
Contact Management is a strategic outsourced business development facility for organisations that wish to identify and increase sales opportunities, build prospect pipelines and intelligence.
The Need
With business departments in retail and corporate sales, Link Telecom had disparate systems handling their store / EPOS related sales / stock management (at an individual store level only) and corporate handling a different set of customers on an in house sales tracking / projects system.
Link Telecom had a requirement to have one central data base of stock control, customers, prospects, sales pipeline, business sales performance and a slick retail process to maximise customer throughput.
The Solution
CMS implemented 3SLive for each of it's customers that it provided its telesales services to. This gave their customers full transparency over the data that CMS were using, and enabled them to see in real-time the progress of each telesales campaign via the use of dashboards and other management information reporting.
Once the campaigns had then been completed, CMS would "hand over" the ownership of the 3SLive system to their customer so that they could utilise the intelligence gathered for their marketing purposes and other CRM related activities.
The Benefits
- Centralised database for customers, stock control, project planning (for installations), sales pipeline and sales commissions.
- EPOS functionality supplied and developed by 3SIXTY that was fully customised to integrate with 3SLive CRM.
- Sales commissions calculations to incentivise sales teams / individuals. Centralised and controlled by head office.
- Stock movement / management control to minimise losses, returns and low stock level control.
- Increased sales turnover due to a more productive retail sales operation via the customised EPOS units.
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