"3Sixty have developed a unique, versatile and scalable claims management system that records, in detail, all relevant information regarding the current status and history of a given claim and delivers real-time business intelligence at the touch of a button. In short, everything and more that we asked for!"
Neil Sully, Executive Director
Sector
Insurance
Client
DCS Claims www.dcsclaims.co.uk
DCS is a commercial liability claims management specialist operating from major financial centres across the globe, including London, Hong Kong, Sydney and Chicago.
Business Need
DCS wanted to enhance and re-develop their Microsoft Access based claims management system in to a web based solution to improve communication, administration, security and disaster recovery across their global network, and to provide improved client access via a secure extranet.
Solution
The new, SaaS Claims Management System is accessible from any device, at anytime, anywhere perfect for a global organisation like DCS.
It delivers increased claims volume handling, fully customisable workflow processes, highly secure user access permissions and powerful MI statistical reporting, plus a host of additional functions and features.
Ease of use and adoption was enhanced by retaining the legacy system's visual look and feel, coupled with seamless Microsoft Outlook integration and a powerful search facility.
But the icing on the cake is the paperless claims process, whereby all correspondence inbound and outbound is scanned, stored, referenced and archived in secure data centres for up to 7 years, putting DCS well ahead of their competition.
Business Benefits
- Seamless upgrade to the latest web based technologies from a legacy Microsoft Access based solution.
- Dramatically improved disaster recovery, business continuity and multi site capability across the globe
- Instant, easy to use intuitive reporting
- Client extranet login capability to enable viewing of claim progress
- Giving DCS the leading competitive edge in the London market with the use of latest technologies and real time back up capability on a global basis
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